FAQ: Clear Answers to Customer's Questions

What if I have an emergency...How quickly will you respond?

When you call MySherpa, there is no waiting and you have our attention right away. We recognize that computer trouble may mean lost revenue so we make every minute count. If a critical system is down we will prioritize your need above others to get you back online in the shortest period of time.

How do you charge?

Clients have the ability to work with MySherpa in a comfortable, informed manner. Our Lookout™, Safe & Secure™ and Alps/Everest Care™ programs are straightforward, competitively priced and designed to accommodate the exact technology challenges you face.

How long have you been in business?

We are in our sixth year of business and have strong financials, loyal clients and tenured Sherpas. We are a safe conservative choice for your company's technology service needs.

Who are your clients?

Our clients are growing companies who rely on technology for their business. Our clients include many industries including: financial, medical, legal, retail, manufacturing, service and non-profits. Our service area encompasses New Castle County, DE & Chester County, PA.

What type of work do you do for these clients?

We provide server, network & desktop support for our clients. We maintain the critical systems that allow your business run such as email, Internet, financial & business applications.

We provide advice, support, installation, preventive maintenance, security and continuous monitoring of your business systems. We also provide unparalleled desktop support for your employees.

What if we are not happy with a service or you have to come out a second time to fix the same problem?

MySherpa is known for getting it right the first time. Fair is fair and if we only charge once to fix a problem properly. If there is a problem, we will make it right at no additional charge to you.