Stop waiting for your technology to break
When something goes wrong with your IT, everything grinds to a halt. With a standard break/fix service contract, you have to wait for something to break before your provider can fix it. That equation seems to make sense – even though it could easily result in hours of downtime. But what if you could keep your IT from breaking in the first place?
With Expedition™ Services from MySherpa®, you can expect:
- Peace of mind – your systems are monitored 24/7
- Less downtime – we identify and fix issues before they cause problems
- Fewer disruptions – our remote support services keep your systems up and running
- Predictable budgeting – all-inclusive, all-you-can-use, flat-rate IT services that include hardware and software.
MySherpa® Expedition™ Services include:
- Dedicated account team
- 3 year road map
- Scheduled business reviews
Classic Sherpa Care™
- Onsite remote and phone support billed in 1-minute increments
- 30 minute response guarantee Monday-Friday 7am-5pm
- 2 hour emergency onsite guarantee Monday-Friday 7am-5pm
Expedite™ Online Client Portal
- Knowledge management
Lookout™ Network Monitoring and Preventive Maintenance
- 24×7 monitoring of your servers, PCs and network
Beacon™ Disaster Prevention & Automatic Off-Site Backup
- Administration & Monitoring
- Encrypted offsite backups
- Standby server capability
Safe & Secure™ Managed Security
- Desktop, server, network & email
- Includes licensing & updates
- Anti-virus / spyware / malware
Net Asset™ with Purchase Assist™ Wholesale Purchasing Plan
- Wholesale purchasing service
- Procurement time is included
Want to take advantage of a breakthrough alternative to break/fix?
What are you waiting for? Contact us.
We provide a range of Computer Support, Network Services and IT Consulting in Wilmington, Newark, Bear, Middletown and other locations throughout New Castle, Sussex and Kent counties. We also service Kennett Square, Chadds Ford, Mendenhall, as well as Chester and Gloucester counties.
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