Engineer III/ System Administrator II

Responsibilities

Execute internal and client facing technical requests according to MySherpa Standards and SLA Guidelines

  • Team Participation in the management and upkeep of several client network systems including documentation
  • Document all work performed in our ticketing system (ConnectWise)
  • Work with virtualization, firewalls, and all networking devices found in small business IT environments

Technical Requirements

  • Minimum of 2 years of "real life" experience providing computer and network support including one industry certification
  • Highly experienced with the Windows Server family 2012/2016
  • Intimate knowledge of all current Microsoft Desktop Operating Systems and Microsoft Office products
  • Mastery level experience with Active Directory, DNS, DHCP, GPO etc.
  • Mastery level experience with network firewalls (Meraki & SonicWall) and routing equipment
  • Experience in the Managed Service Industry is a plus

Skill Requirements

  • Excellent people skills and phone etiquette
  • Competency in diagnosing, troubleshooting, and resolving system and network related issues on servers, desktops, peripherals, and related equipment along with a wide experience on a variety of systems and environments
  • Ability to concisely describe and summarize a problem in writing including the steps taken to diagnose and resolve it
  • Ability to determine best practices and routines for various technical implementations and maintenance
  • Willingness and ability to learn new skills and use new types of information
  • Personal responsibility and reliability
  • Persistence to see a problem through to its resolution and ability to research possible solutions when encountering resistance
  • Multitask and move between complicated issues with the ability to remain calm and perform under pressure

Adaptable to a continually changing and growing work environment serving clients to better their businesses