Confidence

Words can’t express how impressed and grateful I was that MySherpa was there at every turn to support our team, knowing they faced the same issues across their entire customer base as the world quickly changed.

If businesses want to grow and don’t want/need their own IT department, MySherpa is the ticket to success in Managed Technology Services. My staffing worries are gone and our transition to working with MySherpa has been smooth sailing.

You and your team are a delight to work with! Thanks for working with us.

Partnering with MySherpa isn't just about outsourcing IT; it's about entrusting our operations with a team that embodies comfort and confidence. With their expertise and reliability, we rest assured, knowing our technology is in the best hands possible, consistently meeting and surpassing our high standards. It has been a pleasure working with all of the Sherpas and we look forward to continuing our relationship.

The peace of mind gained surrounding our IT demands/resources is immense. Having someone carry that IT load for us; pro-actively identify and address our various IT needs; do it timely and well; and essentially have our back so we can focus on our business is of the utmost value.

Prior to MySherpa, our company had experienced many costly, time consuming bad experiences with IT service providers. MySherpa quickly fixed all our problems with appropriate solutions. And since MySherpa has taken over, any issues we have are minor.

I received exceptional service from MySherpa® yesterday. You not only fixed the error that I was currently experiencing, but you also resolved an issue that’s been ongoing with our Payroll Vendor. I haven’t been able to run the OSHA reports on our vendor’s system and your fix yesterday opened the proper channels so that I can now, once again, print OSHA reports. Your service is awesome. Please pass this on to whomever you feel should read my compliments.

THANKS for taking care of this so quickly. Elizabeth just stopped in my office and gave you a glowing compliment saying how awesome the Sherpa is! You went through a lot figuring that copier mess out, and she really appreciated it! You always go the extra mile, and we luv you for it! :)

We’ve partnered with MySherpa for over five years now, and it’s such a great feeling knowing we have MySherpa at our fingertips, so our office workers are never left stranded.

MySherpa is exactly the kind of business we want to work with. They are local, devoted to the community, and exceptionally responsive. When we had a problem with malware, our highly skilled Sherpa guides provided immediate attention and resolved the issue within hours. Then MySherpa worked with us to make certain it didn’t happen again. With MySherpa, it doesn’t feel like we are outsourcing our IT services. They are seamless, a part of our organization.

You are always there when we need you.

We are a growing 30 person financial services firm and have been working with MySherpa® since 2010. Whether it is assisting with setting up new employees, helping with setting up new computers, or handling IT issues, MySherpa® has things covered. They are not only responsive to issues that come up, but pro-active in that they have at times been able to let us know there’s an IT issue even before we do. The experience that we have had with them has been very good and we recommend MySherpa to others. Speaking of talent, your team has continued to be great on ALL fronts. They are fast and always very helpful. Press on!

I hired MySherpa based on what I saw while working at Kelleher & Laffey. I had the benefit of almost working with all of you before hiring the company. The level of service. You guys know there is a problem before I do and then are on the ball right away to fix it. MySherpa’s service is personal. You get to know who you are working with and that is always nice.

Our Partnership with MySherpa began about 9 months ago and the level of support and attentiveness is something we really needed at Service Unlimited. MySherpa has been diligent in answering help desk requests in a timely manner. Due to some of the intricacies of our systems, MySherpa was able to work through all our challenges and recommended paths forward. I appreciate MySherpa's efforts to support Service Unlimited, Inc.

Most of the time you only get emails when someone has something to complain about and, in my experience, you do not get them when someone does a great job or goes beyond what might be expected of them. Anything that could have gone wrong yesterday went wrong. Your team did an amazing job getting us up and running under the strictest 5:00 dinner rush deadline. Team MySherpa’s did a great job getting our point of sale issues resolved.

Thank you, for the unending support we received while implementing our new print centers project. What was scheduled for a few hours, turned into 3 full days of support. I recognize the time investment this unexpected issue caused. But that’s nothing new, that’s just the kind of service that we receive from MySherpa every time. Thank you and I wish you many more years of success!