Blog

UCaaS-CCaaS convergence: Unifying business communications

Integrating internal communication tools such as Unified Communications-as-a-Service (UCaaS) with customer-facing systems like Contact Center-as-a-Service (CCaaS) is rapidly gaining traction among businesses. This blog explores the key advantages of UCaaS-CCaaS integration for businesses and provides a guide to help companies successfully implement it.

Microsoft 365 August 2025 Updates: Smarter Meetings, Safer Messaging, and Streamlined Communication

As summer winds down, Microsoft continues to roll out updates that help businesses stay productive, secure, and connected. August’s updates focus on improving meeting efficiency, enhancing mobile security, and simplifying email workflows. Here’s what’s new:
Microsoft Teams: Keep Meetings on Track
Countdown Timer for Teams Meetings

A new countdown timer is coming to Teams meetings, allowing participants to visually track time remaining.

8 Signs your company’s IT systems need an upgrade

As technology evolves, so must your business systems. If your IT infrastructure is showing signs of strain — whether through constant breakdowns, security vulnerabilities, or diminished capabilities — it’s time to act. This article outlines eight critical warning signs that your IT systems need an upgrade.

Fortify your Mac: Top picks for anti-malware software

Cyberthreats are everywhere, and Macs are common targets. To keep your device and data safe, you need to choose the right anti-malware software. In this quick guide, we walk you through the most important features of antivirus solutions and provide recommendations on the top software options for 2025.

Do Macs need anti-malware software?

Macs are typically targeted less than other devices because macOS is built on a Unix-based system, which inherently offers robust security features.

From clinics to clicks: Why telemedicine is becoming the new normal in patient care

Telemedicine is transforming how we think about doctor visits. Learn how digital tools are changing patient care for the better, enabling faster communication, better prevention, and access to top-tier medical advice.

What is telemedicine?

Telemedicine utilizes digital technology to bridge the gap between patients and healthcare professionals, providing a seamless, convenient, and efficient way to receive medical care remotely.

AI is great, but it creates a security blind spot

You’re focused on leveraging the latest technology for growth and innovation, but there’s a hidden risk that comes with it. The software, automated systems, and AI tools that power your business each have their own non-human identity (NHI). Managing these digital identities was a significant challenge even before the AI boom, but now, with intelligent agents capable of independent action, NHIs represent a critical threat that demands immediate attention.