Testimonials
Client Testimonials
“The peace of mind gained surrounding our IT demands/resources is immense. Having someone carry that IT load for us; pro-actively identify and address our various IT needs; do it timely and well; and essentially have our back so we can focus on our business is of the utmost value.”
Business Problem: Outgrown Service Provider
MySherpa Solution: Everest Sherpa Care
Client’s Industry: Corporation Services
Ruth Lavelle, Managing Director
“I hired MySherpa based on what I saw while working at Kelleher & Laffey. I had the benefit of almost working with all of you before I decided to hire the company.
The level of service. You guys know there is a problem before I do and then are on the ball right away to fix it. MySherpa’s service is personal. You get to know who you are working with and that is always nice.”
Business Problem: Starting up a new law office. Installing a new network, cloud document management, Hosted Exchange email, networked printers, network security.
MySherpa Solution: Project Services with Alps Sherpa Care managed services
Client’s Industry: Law Firm, Family Practice
Shauna Hagan
The Law Office of Shauna T. Hagan, LLC
1907 Delaware Avenue
Wilmington, DE 19806
Phone: (302) 298-0030
Fax: (302) 513-9163
“MySherpa is exactly the kind of business we want to work with. They are local, devoted to the community, and exceptionally responsive. When we had a problem with malware, our highly skilled Sherpa guides provided immediate attention and resolved the issue within hours. Then MySherpa worked with us to make certain it didn’t happen again. With MySherpa, it doesn’t feel like we are outsourcing our IT services. They are seamless, a part of our organization.”
Business Problem: Lost data and files in malware attack
MySherpa Solution: Reclaim data, back up files for all information; provide support 24/7 via email, phone or text
Client’s Industry: Non-Profit
Rob Eppes, President
Junior Achievement of Delaware
Wilmington, DE
“Prior to MySherpa, our company had experienced many costly, time consuming bad experiences with IT service providers. MySherpa quickly fixed all our problems with appropriate solutions. And since MySherpa has taken over, any issues we have are minor.”
Business Problem: Failed Server Implementation, Services Not Properly Operational
MySherpa Solution: Corrected Server Implementation Problems
Client’s Industry: Disinfectants
David St. Clair, Chairman
Halosil International, LLC
New Castle, DE
“THANKS for taking care of this so quickly. Elizabeth just stopped in my office and gave you a glowing compliment saying how awesome the Sherpa is! You went through a lot figuring that copier mess out, and she really appreciated it!
You always go the extra mile, and we luv you for it! :)”
Business Problem: Server Response Times
MySherpa Solution: Everest Sherpa Care
Client’s Industry: Non-Profit
Sharese Alston, Manager, Interactive Programs
Produce for Better Health Foundation
Hockessin, DE
“We’ve partnered with MySherpa for over five years now, and it’s such a great feeling knowing we have MySherpa at our fingertips, so our office workers are never left stranded.”
Business Problem: Issues With Line of Business Software and 3rd Party Vendor
MySherpa Solution: Researched and Found New Vendor to Implement Changes
Client’s Industry: Manufacturing
Karen Driscoll, Business Manager
Ox Paper Tube & Core
Hanover, PA
“We are a growing 30 person financial services firm and have been working with MySherpa® since 2010. Whether it is assisting with setting up new employees, helping with setting up new computers, or handling IT issues, MySherpa® has things covered. They are not only responsive to issues that come up, but pro-active in that they have at times been able to let us know there’s an IT issue even before we do.
The experience that we have had with them has been very good and we recommend MySherpa to others. Speaking of talent, your team has continued to be great on ALL fronts. They are fast and always very helpful. Press on!”
Business Problem: Spin-Out From Parent Company
MySherpa Solution: New Office Technology Project Management and Day 1 Support
Client’s Industry: Financial Advisors
Matthew Kane, President
Compass-Ion Advisors, LLC
West Conshohocken, PA
“Most of the time you only get emails when someone has something to complain about and, in my experience, you do not get them when someone does a great job or goes beyond what might be expected of them. Anything that could have gone wrong yesterday went wrong. Your team did an amazing job getting us up and running under the strictest 5:00 dinner rush deadline. Team MySherpa’s did a great job getting our point of sale issues resolved.”
Business Problem: Point of Sale Reliability
MySherpa Solution: Vendor Management and Technology Refresh
Client’s Industry: Hospitality
Helene Kolenko, Controller
Penn Oaks Golf Club
West Chester, PA
“You are always there when we need you.”
Business Problem: Needed Systems Administration
MySherpa Solution: MySherpa® Alps Care
Client’s Industry: Public Accounting
Chuck Vincelette, Partner
Sparano, Vincelette & Villano
Wilmington, DE
“I received exceptional service from MySherpa® yesterday. You not only fixed the error that I was currently experiencing, but you also resolved an issue that’s been ongoing with our Payroll Vendor. I haven’t been able to run the OSHA reports on our vendor’s system and your fix yesterday opened the proper channels so
that I can now, once again, print OSHA reports. Your service is awesome. Please pass this on to whomever you feel should read my compliments.”
Business Problem: Compliance Reporting
MySherpa Solution: MySherpa® Helpdesk
Client’s Industry: Truck Leasing
Michelle Haenggi, Human Resources Manager
Bentley Truck Services, Inc.
Swedesboro, NJ
“You and your team are a delight to work with! Thanks for working with us.”
Business Problem: Network Administration
MySherpa Solution: Dedicated Network Administrator
Client’s Industry: Non-Profit
Sarah Willoughby, Executive Director
Greater Wilmington Convention & Visitors Bureau
Wilmington, DE
“The Skype project is moving ahead better than expected. The troops are happy with it and seem to like it better than their cell phones. Voice quality is better with only one item to carry. Some actually find it easier to use than the cell.”
Business Problem: High Cell Phone Bills
MySherpa Solution: Skype Telephony for Drivers
Client’s Industry: Transportation
Bob Syme, Operations Manager
Delaware Express Shuttle and Tour
Newark, DE
“Thank you, for the unending support we received while implementing our new print centers project. What was scheduled for a few hours, turned into 3 full days of support. I recognize the time investment this unexpected issue caused. But that’s nothing new, that’s just the kind of service that we receive from MySherpa every time. Thank you and I wish you many more years of success!”
Business Problem: New Print Centers Project
MySherpa Solution: 3rd Party Vendor Administration
Client’s Industry: Construction
Carol Cole, Executive Assistant
Nickle Electrical Companies
Newark, DE
