TEST SUPPORT

Welcome to the MySherpa® Support Center Please use the following contact information for technical support requests only. Our normal support hours are Mon-Fri – 7AM to 5PM EST. For non-support related inquiries please use the information and form on the Contact Us page.

MySherpa promotes Ethan Tancredi to President Sherpa

IT managed services firm MySherpa promoted Ethan Tancredi from VP of Operations to President Sherpa to oversee all daily operations and employees at MySherpa. He joined MySherpa in 2005 and has held various positions through the company’s growth. Tancredi is highly valued for his keen ability to relate to clients and decipher their IT needs, leading to their satisfaction with the company’s work.

Physicians are Willing – But Not Ready

There’s a big gap between what physicians thought they could do, and what they were eligible to do, to collect meaningful use incentives last year, according to a new study, which appears in the May issue of Health Affairs.

The study shows that 91 percent of physicians nationwide were eligible for federal electronic medical record (EMR) incentives in 2011. However, only 10 percent intended to apply for the program.

Integration Capabilities Your EMR Needs

With the adaptation of Stage 2, companies operating in the electronic medical records will shift their focus from the capture to exchange of health information. One industry insider has recommended 10 things your EMR needs to be truly interoperable.

Single sign-on (SSO). Applications tend to proliferate, and if you don’t allow people to switch between these applications using a common login and password, users will get frustrated and give up.

Five Ways to get ROI from Your EMR

Most medical practices that implement Electronic Medical Records (EMRs) see a significant financial return on investment (ROI). Here are five ways that happens: You can see more patients; you’ll reduce missed appointments; your claims processing will be more efficient; you’ll spend less on hard technology costs; and you’ll improve reimbursements.

2012′s Hottest Health Care IT Trends

Wondering what the most-discussed health care IT topics were in 2011—and what they’ll likely be in 2012? ID Experts compiled expert opinions and found them to be much the same: mobile devices, patient privacy rights, and data breaches. Below are several of the items from ID Experts’ top 10 list, and additional items and details are available here.

Your Copy Machine: A Serious Security Risk?

It seems that even the most innocuous machines in the workplace can serve as a security threat to companies. According to this report from CBS News, many office copiers save the images they copy on a dedicated hard disk installed inside them. This means that everything from mundane memos to your most sensitive information such as financial statements and contracts are stored – and could potentially extracted. So the next time you dispose of a copy machine, if you’re not sure what’s stored on it and how to get it off – give us a call to help out. To see the news report, watch this video.