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The Great Divide: Choosing a Help Desk Ticketing System That Actually Works for Your Business

You've probably read a dozen "Best Help Desk Software" lists by now. They all blur together, don't they? A massive grid of logos, feature checklists, and star ratings scraped from review sites. They're great if you want to know who has a free trial, but they miss the single most important question:

What is this system's DNA, and does it match the way my team actually works?

Look, choosing a ticketing system isn't just about picking features.

How Windows 10’s sunset is fueling a platform shift

Mac sales are climbing faster than the rest of the PC market, and the timing is no coincidence. With Windows 10 support ending and AI-capable hardware becoming essential, more businesses are reevaluating their next devices. This shift is reshaping the competitive landscape, and Apple is emerging as one of the biggest beneficiaries.