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  • Why MySherpa
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    • Microsoft 365 Copilot
  • Industries
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    • Wilmington, DE Office
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The Two-Ring Standard: How Fast Should Your IT Partner Actually Answer?

September 16th, 2026 Casey Edmisten Business
The Two-Ring Standard: How Fast Should Your IT Partner Actually Answer?

Speed isn’t a premium feature. It’s the baseline you’re already paying for.

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You Didn’t Decide to Expect Less From Your IT Provider — It Happened One Workaround at a Time

September 9th, 2026 Casey Edmisten Business
You Didn’t Decide to Expect Less From Your IT Provider — It Happened One Workaround at a Time

Nobody wakes up and chooses to accept worse IT. It creeps in. A ticket takes a little longer, so you build a workaround. An answer comes back in jargon, so you learn to translate it yourself. A renewa

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“Good Enough” Is the Most Expensive IT Decision You’ll Make

September 1st, 2026 Casey Edmisten Business
“Good Enough” Is the Most Expensive IT Decision You’ll Make

No one signs a contract that says “we’ll settle.” It happens quietly. Your provider keeps the lights on, the big fires stay out, and every year you renew for another twelve months because switching fe

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Is your technology working for your business? Regular reviews help you find out

August 26th, 2026 Tech Advisory Business
Is your technology working for your business? Regular reviews help you find out

Staying competitive as a small or mid-size business increasingly means getting technology decisions right, not just at the point of purchase, but on an ongoing basis as tools evolve, business needs shift, and the threat landscape changes.

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Can You Put a Client’s Financials in ChatGPT? The Honest Answer Isn’t Yes or No — It’s Which Door the Data Walks Through

August 17th, 2026 Casey Edmisten Business
Can You Put a Client’s Financials in ChatGPT? The Honest Answer Isn’t Yes or No — It’s Which Door the Data Walks Through

Someone at your firm has already asked this question. Maybe not out loud, and maybe not to you.

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Paying for AI Twice: Why 56% of CEOs See No Return — and You’re Still Only Billed for Half

August 11th, 2026 Casey Edmisten Business
Paying for AI Twice: Why 56% of CEOs See No Return — and You’re Still Only Billed for Half

Pull up your AI spend for last quarter. You can probably find it in about thirty seconds — a line item, a per-seat number, a total you feel reasonably good about.

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Six People, Six Silos: Your Wilmington Team Already Started Using AI — You Just Weren’t in the Room

August 6th, 2026 Casey Edmisten Business
Six People, Six Silos: Your Wilmington Team Already Started Using AI — You Just Weren’t in the Room

There’s a meeting you never held, about a decision you never made, that has already changed how your company works.

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How to collect customer data securely (and why it matters more than ever)

July 29th, 2026 Tech Advisory Business
How to collect customer data securely (and why it matters more than ever)

Customer data is the engine behind better products, sharper marketing, and stronger business decisions. But how a business collects and protects that data has become as important as the data itself. Privacy regulations are tightening, customers are paying closer attention, and the consequences of getting it wrong have never been more significant.

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70% of Companies Use AI. 90% Have Nothing to Show for It. Which One Are You?

July 22nd, 2026 Casey Edmisten Business
70% of Companies Use AI. 90% Have Nothing to Show for It. Which One Are You?

Ask a room full of Wilmington or Kennett Square business owners whether their company uses AI, and nearly every hand goes up.

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Business intelligence: Leveraging data to make smarter decisions

July 1st, 2026 Tech Advisory Business
Business intelligence: Leveraging data to make smarter decisions

From sales figures and customer interactions to website traffic and support tickets, every business generates a vast amount of data. Business intelligence (BI) provides the tools and practices to turn raw information into actionable insights for decision-makers.

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