Many businesses today rely on new technology to enhance productivity, facilitate efficient communication with clients, and ensure steady growth. At the same time, customers and employees alike expect technology to fulfill their day-to-day requirements.
Why your business needs to embrace new technology
The SMB’s guide to staying afloat during the COVID-19 pandemic
Reasons your business needs CRM software
Failure to understand your customers’ needs and wants could result in ill-informed marketing strategies. And when your company can’t satisfy their demands, they’ll likely turn to your competitors instead. To prevent this, deploying a customer relationship management (CRM) system can make a world of difference.
Can AI empower customer service agents?
The business benefits of CRM software
For those who want it, customer service is still king (and plenty want it)
The tech market is becoming segmented as more customers feel emboldened to opt for a DIY service model – and why not? It has become a breeze to install new applications on mobile devices, to wirelessly tether computers to smart phones, and, with little thought, to set up business e-mail on personal devices.